Refund policy

Return & Refund Policy

We want you to love your SiyaSilk products. If you change your mind, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility & Hygiene Conditions (Important)

Because our products are made from 100% premium mulberry silk, items such as pillowcases, silk bonnets, scrunchies, and sleep masks are classified as hygiene and intimate products.

We understand that you must open the product box to see the true color and check the item. Opening the box to look at the product is completely fine.

However, to be eligible for a return and a full refund:

  • The silk item must remain completely untouched, unused, unworn, and unwashed.

  • The item must not be removed from the box, unfolded, or tried on.

  • All internal product tags must be completely intact.

Please Note: We measure and list all product dimensions clearly on our product pages. We kindly ask you to verify your pillow sizes against our stated measurements before handling the silk. Every return undergoes a strict manual inspection at our warehouse. If we detect that a silk item has been taken out of its box, unfolded, handled, or tested on a pillow, the item cannot be resold due to health and hygiene reasons, and the return will be rejected.

2. How to Initiate a Return

To start a return, you must contact us first at info@siyasilk.com. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping & Fees

  • Original shipping costs are non-refundable.

  • The customer is responsible for the cost of returning the item.

  • Self-Shipping: If you choose to book your own shipping, we strongly recommend using a trackable service. We are not responsible for lost return packages.

4. Damages, Defects, and Incorrect Items

Please inspect your order immediately upon receipt. Contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right at no extra cost to you.

5. Sale Items & Gift Cards

We cannot accept returns on gift cards or items explicitly marked as Final Sale / Clearance.

6. Refunds & Inspection

Once your return is received at our warehouse, it will undergo a strict manual inspection to verify that the hygiene conditions are met. We will notify you via email whether your refund has been approved or rejected.

If approved, you will automatically be refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.